Here’s how it started:
September 29, 2008
To Whom It May Concern:
Enclosed you will find several pieces of black plastic. These pieces are form the back of my simplehuman trash can. It is the “plastic lid round” model. My husband and I were very happy with our purchase, commenting regularly on how well it worked and fit into our kitchen, both stylistically and functionally. We do a lot of cooking and are critical of things that break easily.
After just 6 months of normal use, I stepped on the foot pedal, and the lid didn’t lift. Also, the foot pedal did not return to the “up” position. I pulled the can away from the wall and on the floor were the pieces of black plastic that you are now holding.
There is no way to fix the damage and we are extremely disappointed in the poor workmanship of this product.
I am hoping that you will find a way to rectify this problem. I write a food blog and would like to create an entry celebrating your prompt attention to complaints and the simplereplacement of my trash can. A
simplydon’tbuythistrashcan blog entry can just as easily be written.
I was very proud of this letter and credit my college stint as an attorney’s assistant with not only strong letter writing skills, but also the experience to know that strongly written letters get results.
I believe it was Bianca from simplehuman that called in response and said that she’d immediately send out a replacement piece. And she did.
This is a pricey piece of kitchen equipment and I have to say that part of what you pay for is excellent customer service.
This is my Thank You letter to simplehuman. Thank you for being a human voice on the phone and thank you for sending the thing to fix my garbage can, the tool that seems so overlookable until it breaks.